TrueCrane

Stale & SLA pricing

One flat price per monday.com account, not per seat.

Free

$0 a month per account

for one board

Try it on one board: time in status as numbers and stale-item alerts.

  • One board, up to 200 items
  • Days in current status column, kept up to date
  • Days since last activity column
  • Stale-item trigger: no activity for N days

Pro

$29 a month per account

or $24 a month billed yearly

Every board: SLA targets in working days, escalation ladders, status timeline and slippage.

  • Unlimited boards and items
  • SLA targets per status in working days (business hours, holidays, time zone), with at-risk and breached triggers
  • Escalation ladders: each step sent once and recorded on the item
  • Total days per status and the status timeline on every item
  • Schedule slippage columns and trigger, the weekly digest and the What needs attention brief

Business

$79 a month per account

or $66 a month billed yearly

Everything in Pro, plus the SLA & aging dashboard widget and account defaults.

  • Everything in Pro
  • SLA & aging dashboard widget: compliance %, aging buckets and the oldest items
  • Days per status and cycle time (median, average, longest, per group) on a dashboard
  • Planned vs actual for finished items, on a dashboard
  • Account defaults: calendar and stale threshold for every new board

Billing

monday.com bills the plan in US dollars, as part of your monday.com account. Choose or change the plan from the app's upgrade button or from the app's page in the monday.com marketplace; an account admin makes the change.